Rectification work on Canon 70-300 IS USM

Has anyone in the UK yet had their lens rectified by Canon?

I have one of the lenses with the early serial numbers and rang the Canon number to sort out the procedure.

They gave me a job number and sent me an e-mail with the details of the selected agents. Colchester Camera Repair were the only one showing for England at that time (they seem to have extended the list now).

When I rang them they told me that they had received no information or training on what the rectification would involve. As a result they were simply sending the lenses on the Canon who were advising a minimum 28 day turn-around time.

I'm still hanging on to my lens until things get a bit clearer.

(I see on the various forums elsewhere that the US is turning the job around in about 5 days and seem to be replacing the entire lens + inner barrel assembly - shame we cant have the same service)

I sent mine to CCR on 13th September and it was repaired and returned on 29th Sept.
Work done "Replace Optical Unit, Reset All" Photos do seem sharper over-all.

RalphDag

I sent mine to CCR on 13th September and it was repaired and returned on 29th Sept.
Work done "Replace Optical Unit, Reset All" Photos do seem sharper over-all.